The fine print

Terms & Booking Policy

Shaz Moropa Services · Last updated 14 August 2026

These terms apply to all bookings, quotes and services provided by Shaz Moropa Services (part of ShazShares & Moropa Services). By booking with us on WhatsApp or our website, or by paying a deposit, you agree to the terms below. We've written them to be fair: clear protection for the business, and a real deal for you.

1. Bookings & quotes

  • Beauty appointments are confirmed once your deposit is received.
  • Transport trips and deliveries are confirmed once the quoted amount is paid.
  • Quotes are based on the information you give us. If the job differs on the day (extra distance, time or work), the price may be adjusted and agreed with you first.

2. Deposits & payment

  • Beauty services require a 50% deposit to secure your slot. The remaining balance is payable on the day, cash, card or EFT are all accepted.
  • Transport bookings are paid in full (or as quoted) to confirm.
  • Your deposit reserves your time, covers preparation and products, and means your slot is held exclusively for you.
  • Online payments are processed securely by Yoco. We never see or store your card details.

3. Rescheduling

  • You may reschedule once free of charge if you give us at least 24 hours' notice. Your deposit moves with you to the new date.
  • Changes requested with less than 24 hours' notice, or a second reschedule, may require a new deposit.
  • Reschedule any time on WhatsApp, reply “Hi” and tap My Bookings.

4. Cancellations & refunds

  • Deposits and prepayments are non-refundable. They cover time and resources reserved exclusively for you.
  • Cancel with more than 24 hours' notice and we may, at our discretion, hold your deposit as credit toward a future booking within 30 days.
  • Cancellations with less than 24 hours' notice forfeit the deposit.

5. No-shows & late arrivals

  • Not arriving for your appointment, or not being present/reachable for a scheduled trip, is a no-show. No-shows forfeit the full deposit/prepayment, and no refund is given.
  • Please arrive on time. If you're significantly late we may need to shorten or reschedule your service so we can honour other clients' bookings; the deposit still applies.

6. Our promise to you

  • If we ever cancel or can't fulfil your booking, you get a full refund or a free reschedule, your choice.
  • The price agreed at booking is the price, no hidden fees.
  • Once your slot is paid, it's yours. We don't double-book.

7. Conduct & safety

We reserve the right to decline or end a service in cases of abusive behaviour, safety concerns, or where a request was misrepresented. Your safety and ours always comes first.

8. Contact

Questions about these terms? Email us at info@shazmoropaservices.co.za or reach us on WhatsApp.